Cookie Policy

Last updated: January 2025

This Cookie Policy explains how LiftTicket Professional Learning Institute ("LiftTicket," "we," "our," or "us") uses cookies and similar technologies on our online learning platform. By using our Services, you consent to the use of cookies as described in this policy.

1. What Are Cookies?

Cookies are small text files that are stored on your device (computer, tablet, or mobile) when you visit our website. They help us provide you with a better learning experience by remembering your preferences, login status, and course progress.

2. Types of Cookies We Use

Essential Cookies (Required)

These cookies are necessary for our platform to function properly and cannot be disabled. They include:

  • Authentication Cookies - Maintain your login session through Replit OAuth integration
  • Security Cookies - Protect against cross-site request forgery (CSRF) attacks
  • Session Management - Keep you logged in as you navigate between pages
  • Form Data - Remember your inputs during quiz submissions and course enrollment

Functional Cookies (Performance)

These cookies enhance your learning experience and remember your preferences:

  • Course Progress - Track your lesson completion and video viewing progress
  • Learning Preferences - Remember your dashboard layout and display preferences
  • Language Settings - Store your preferred language and region settings
  • Accessibility Options - Remember your accessibility preferences and settings

Analytics Cookies (Optional)

We use analytics cookies to understand how you interact with our platform and improve our services:

  • Google Analytics - Tracks page views, session duration, and user behavior patterns
  • Learning Analytics - Monitors course completion rates and learning path effectiveness
  • Performance Monitoring - Measures page load times and platform performance
  • Feature Usage - Tracks which features are most valuable to learners

Payment Cookies (Stripe Integration)

For certification exam purchases, we use secure payment cookies through Stripe:

  • Stripe Security - Ensures secure payment processing for certificate exams
  • Transaction Management - Manages payment sessions and receipt generation
  • Fraud Prevention - Helps detect and prevent fraudulent transactions

3. How We Use Cookies

We use cookies for the following purposes:

  • Platform Functionality - Enable core features like course navigation and progress tracking
  • User Experience - Personalize your learning dashboard and content recommendations
  • Security - Protect your account and prevent unauthorized access
  • Analytics - Understand learning patterns to improve our courses and platform
  • Payment Processing - Facilitate secure transactions for certification exams

4. Third-Party Cookies

Our platform may include cookies from trusted third-party services:

Google Analytics

  • Tracks website usage and learning analytics
  • Helps us understand user behavior and improve our courses
  • Data is anonymized and used only for platform improvement

Stripe Payment Processing

  • Ensures secure payment processing for certification exams
  • Maintains PCI DSS compliance for credit card transactions
  • Protects against payment fraud and unauthorized charges

Replit Authentication

  • Manages OAuth authentication and user sessions
  • Ensures secure login and account management
  • Synchronizes user profiles and learning progress

Synthesia Video Platform

  • Delivers AI-generated educational video content
  • Tracks video completion for course progress
  • Optimizes video quality based on device capabilities

5. Cookie Duration

Cookies on our platform have different lifespans:

  • Session Cookies - Deleted when you close your browser
  • Persistent Cookies - Remain for up to 1 year to remember your preferences
  • Authentication Cookies - Expire after 30 days of inactivity for security
  • Analytics Cookies - Stored for up to 2 years for long-term trend analysis

6. Managing Your Cookie Preferences

You have control over how cookies are used on our platform:

Browser Settings

  • Most browsers allow you to view, manage, and delete cookies
  • You can set your browser to block certain types of cookies
  • Note: Disabling essential cookies may affect platform functionality

Analytics Opt-Out

  • You can opt out of Google Analytics tracking
  • Visit Google's opt-out page or use browser extensions
  • This won't affect your learning experience or course access

Platform Settings

  • Access cookie preferences through your account settings
  • Control which optional cookies you accept
  • Update your preferences at any time

7. Professional Learning Context

As an AI learning platform for professionals, we use cookies to:

  • Track your certification progress for employer verification
  • Maintain learning streaks and achievement systems
  • Provide personalized course recommendations based on your career goals
  • Ensure continuity across multiple devices and learning sessions

8. Updates to This Policy

We may update this Cookie Policy to reflect changes in our technology or legal requirements. When we make significant changes, we will notify you through:

  • Email notifications to registered users
  • Platform announcements on your dashboard
  • Updated "Last modified" date at the top of this policy

9. Contact Us

If you have questions about our use of cookies or this Cookie Policy, please contact us:

📧 Email: privacy@LiftTicketLearning.com

For technical questions about cookie management or data processing

10. Related Policies

This Cookie Policy should be read alongside our other policies:

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